Where Customer Experience Meets Operational Excellence
We bring clarity to complexity — helping service-driven businesses align their people, processes, and customer experience so every interaction builds trust and lasting loyalty.
Meet the Founder
Lasandra Barksdale
I started Kompass Customer Solutions to help service-driven businesses keep more of their customers by fixing the operational barriers that drive them away.
-
Proven expertise from Fortune 500 to boutique businesses
-
A retention-first approach that keeps customers coming back
-
Frameworks that work — Five-Star Kompass™ and G.U.I.D.E. method
-
Certified in Lean Six Sigma (Green Belt), Scrum, and pursuing Black Belt
-
A true partner who listens, simplifies, and helps changes stick
“Growth happens when your operations empower your team and delight your customers.” - Lasandra Barksdale
OPERATION EXCELLENCE - CUSTOMER EXPERIENCE - SERVICE DELIVERY -
Mission & Philosphy
.png){kind=small}
Mission
Our mission is to help service-driven businesses keep more of their customers by aligning operational excellence with unforgettable customer experiences. When teams work smarter and customers feel valued, growth follows naturally.
Philosophy
We believe operational excellence and customer experience are two sides of the same coin. Processes should empower people, employees and customers alike, because when friction is removed, loyalty and retention thrive.
Core Values
Clarity
Simplify the complex so teams can focus on what matters.
Empathy
Understand the people behind every process.
.png){kind=small}
Excellence
Bring practical, measurable solutions that last.
Partnership
Work alongside clients as a trusted guide, not just a consultant.
Impact
Drive results that improve both customer loyalty and business performance.
How We Work
We use the Five-Star Kompass Method™ to help service-driven businesses remove friction, strengthen operations, and create experiences that keep customers coming back. This approach blends strategy with simplicity — giving you practical steps that empower your team, delight your customers, and grow your business.
.avif)
What People Are Saying
Their coaching has not only transformed my mindset but also revolutionized the way I approach my clients and offerings. Understanding my market and customer needs has become second nature, thanks to their guidance. My coaching taught me the importance of being client-focused and constantly evaluating what's working and what isn't. With their support, I've streamlined my products and offerings, resulting in improved efficiency and greater customer satisfaction. I can't recommend Kompass Solutions highly enough for anyone looking to take their business to the next level."
DARLENE RICHARDSON
FOUNDER & CEO / EXHALE SPA ESCAPES
