
Who We Are
At Kompass Customer Solutions, we specialize in transforming service-driven businesses by blending operational excellence with experience design. Our tailored solutions don’t just improve customer experience—they optimize the entire ecosystem of your business, ensuring every touchpoint works in harmony to create unforgettable guest, client, and customer experiences.
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We go beyond surface-level CX improvements. Our approach offers a holistic lens on your operations, uncovering hidden opportunities for growth while eliminating friction in both customer and team interactions.
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As creative problem-solvers, we partner closely with you—helping bridge the gap between your brand promise and the experiences your customers actually receive. Together, we focus on rapid, meaningful improvements that drive loyalty, retention, and lasting success.
Industries We Love
We’re passionate about partnering with service-driven businesses where exceptional experiences make all the difference. Whether you're creating memorable guest stays, educating future leaders, or empowering wellness journeys, we bring the same commitment to operational excellence and customer satisfaction across all industries we serve. We love working with:
Travel & Hospitality
Healthcare & Telehealth
Public & Non-Profit
Beauty & Wellness
What We Do
Our proven Kompass Experience Method™ helps service-driven businesses like yours streamline operations, reduce friction, and create exceptional guest and client experiences—while empowering your team to perform at their best.
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Is this you and your team?
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Have customers complaining about your products or services.
- Are not sure how to use customer feedback to improve your products and services.
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Spend too much time and money on manual and repetitive tasks.
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Suffer from outdated and clunky processes and systems, causing frustration for your team and your customers.
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Are not sure where to start to improve your internal processes or customer journeys.
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Struggle to balance cost-cutting measures with maintaining quality.
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Have dismal customer satisfaction scores.
What People Are Saying
Meet the Founder
Lasandra Barksdale - "The Customer Kompass"
Founder & Principal of Kompass Customer Solutions, Lasandra Barksdale is a CX & Service Delivery Expert known for helping service-oriented businesses grow through customer-optimized operations. With over 20 years of experience in customer experience, operations, and project management, she specializes in aligning operational processes with customer experience strategies, leading to growth, retention, and a stronger bottom line.
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Lasandra is a certified Lean Six Sigma Green Belt, Scrum Product Owner (CSPO), and a member of CXPA. As a former Senior Business Coach at Amazon and a consultant at Dropbox, she has worked across Tech, E-commerce, CPG, Media, and Financial Services, advising teams throughout the customer lifecycle. She holds a Bachelor of Science in Mathematics from the University of Memphis and an MBA from Texas A&M University.
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Currently based in Austin, Texas, Lasandra is passionate about travel, community service, and intellectual pursuits, balancing professional excellence with a love for adventure and discovery.
