Smarter Operations.
Unforgettable Experiences.
We help service-driven businesses improve customer experience, reduce friction, and create seamless, data-driven interactions that inspire loyalty and growth.
Who We Are
Experts in Customer Experience Optimization
At Kompass Customer Solutions, we help businesses create better experiences by making every step of the customer journey work smoothly.
A great experience doesn’t just happen.
It takes customer feedback, data-driven insights, and the right technology to remove friction and keep customers coming back. That’s where customer experience optimization comes in, ensuring every interaction is intentional, seamless, and impactful.
We dig deeper than surface-level fixes.
Instead of small, disconnected improvements, we take a holistic look at your operations. We uncover the gaps that cause frustration for customers and your team, whether it’s clunky systems, slow response times, or missed opportunities to personalize interactions. Our approach blends AI and automation, customer journey mapping, and A/B testing to create experiences that feel effortless, whether online or in person.
The goal isn’t just a smoother process. It’s more customer satisfaction, retention, and loyalty—and a business that grows because people love working with you.
Industries We Love
Where We Elevate Customer Experiences
We work with businesses where customer experience is everything. Whether you're welcoming guests, caring for patients, or guiding clients through financial decisions, every interaction shapes how people feel about your brand.
We love working with:
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Travel & Hospitality – Turning first-time guests into loyal visitors.
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Healthcare & Wellness – Making patient and client interactions seamless.
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Public & Non-Profit – Building trust through service that’s clear and reliable.
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Beauty & Spa – Creating experiences that feel as good as they look.
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Financial Services – Simplifying complex processes for a better customer experience.
What We Do
How We Optimize Customer Experiences for Long-Term Success
The Five-Star Kompass Method™ helps businesses remove bottlenecks, improve customer experience, and support teams in delivering better service.
By combining customer journey mapping, service blueprinting, data analytics, and A/B testing, we identify what’s working, what’s broken, and where small changes can have a big impact.
Our approach to customer experience optimization balances automation and human connection, using AI, chatbots, and real-time customer feedback to make sure customers get the help they need without feeling like just another number.
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Is This You and Your Team?
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Customers keep complaining, and you're not sure how to fix it.
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Your NPS, CSAT, or CES scores are lower than they should be.
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You're collecting customer feedback, but it's not driving real improvements.
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Repetitive tasks and outdated systems slow your team down.
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You want to offer a seamless omnichannel experience but don’t know where to start.
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Cost-cutting is a priority, but you can’t afford to lose quality or customer loyalty.
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It's time to bid farewell to friction and inefficiencies and instead experience streamlined processes and unwavering customer loyalty.
If any of these sound familiar, we can help. Let’s figure out what’s standing in the way.
What People Are Saying
RAY RICO
FOUNDER & CEO / RAY RICO FREELANCE
“Working with Kompass Solutions has been a game-changer for our digital design and media agency. Thanks to their innovative approach, we've been able to streamline our financial workflows, gain better control over our expenses, and deliver even greater value to our clients. I can't recommend their services highly enough!"
Meet the Founder
Lasandra Barksdale -
"The Customer Kompass"
Lasandra Barksdale is the Founder & Principal of Kompass Customer Solutions.
As a CX & Service Delivery Expert, she is known for helping service-driven businesses turn customer feedback into real improvements, streamline operations without losing the human touch, and create experiences that keep people coming back. With over 20 years of experience in customer experience, operations, and process improvement, has helped businesses improve retention, loyalty, and long-term revenue by closing the gap between what they promise and what customers actually experience.
Lasandra is a certified Lean Six Sigma Green Belt, Scrum Product Owner (CSPO), and a member of CXPA. In addition to being a former Senior Business Coach at Amazon and a CX Product Operations Manager at Dropbox, she has worked across Tech, E-commerce, CPG, Media, and Financial Services, advising teams throughout the customer lifecycle. She holds a Bachelor of Science in Mathematics from the University of Memphis and an MBA from Texas A&M University-Corpus Christi.
Currently based in Austin, Texas, Lasandra is passionate about travel, insights, community service, and technology, balancing professional excellence with a love for discovery and innovation.
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