AI is revolutionizing customer service, but how can businesses implement it effectively without losing the human touch? This article explores the role of generative AI in customer support, from chatbots and virtual assistants to AI-driven analytics and email responders.
Lasandra Barksdale, Founder & Principal of Kompass Customer Solutions, shares insights on ensuring AI enhances—rather than replaces—customer connections. She emphasizes the importance of training AI with real customer interactions, defining key moments where human support is necessary, and measuring AI’s success beyond response times.
Read the full article to discover expert strategies for integrating AI into your customer service operations while maintaining a seamless, customer-centric experience.
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