The phrase “the customer is always right” has been a cornerstone of customer service for over a century—but does it still hold true today? This article explores how businesses can balance customer satisfaction with realistic expectations, maintaining a customer-first mentality without compromising company values.
Lasandra Barksdale, Founder & Principal of Kompass Customer Solutions, shares her A.R.O. Method (Acknowledge, Relate, Offer) as a framework for handling difficult customer interactions with empathy and clarity. She emphasizes that great service isn’t about always agreeing with customers, but about ensuring they feel heard, valued, and guided toward the best solutions.
Read the full article to discover expert strategies for maintaining exceptional customer relationships—even when the customer isn’t right.
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