Customer experience automation is more than just chatbots—it’s about leveraging AI to streamline workflows, personalize interactions, and enhance customer satisfaction while maintaining a human touch.
Lasandra Barksdale, Founder & Principal of Kompass Customer Solutions, shares her expertise on using experience blueprints to map friction points in customer journeys and optimize automation strategies. She highlights how businesses can reduce service calls, improve self-service options, and use automation not just to cut costs, but to enhance customer experiences and employee efficiency.
Read the full article to explore expert insights, practical automation strategies, and real-world applications that drive loyalty and revenue.
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