A great customer service experience isn’t just about resolving issues—it’s about how customers feel during interactions. From empathy and communication to response time and consistency, top brands focus on delivering exceptional service that builds trust and loyalty.
Lasandra Barksdale, Founder & Principal of Kompass Customer Solutions, shares her expertise on why empathy remains at the heart of customer service. She emphasizes the importance of consistency across service channels and empowering teams with the right tools and autonomy to personalize interactions while maintaining efficiency.
Read the full article to explore expert insights, real-world examples, and strategies to enhance customer service and create memorable experiences for your customers.
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