Unlock Your Business Potential with The JourneyForward™ Program
Feeling stuck while trying to grow?
You’re not alone.
You started your business because you’re great at what you do. Your customers love you, and you’ve worked hard to build something real. But lately, growth feels more like a struggle than a success. Instead of things running smoothly, you’re feeling stretched too thin.
Does any of this sound familiar?
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Your business is growing, but instead of getting easier, it’s feeling more chaotic.
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You’re still doing too much yourself—operations, customer service, marketing—because your team isn’t ready to take over.
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You’re making more money, but your profits (and free time) don’t reflect all the effort you’re putting in.
If you're nodding along, you’re not alone. And the good news? You don’t have to figure it out on your own.
That’s exactly why I created the JourneyForward™ Coaching Program, to help service business owners like you simplify operations, build a stronger team, and create a growth plan that works without burning yourself out in the process.
Let’s talk about how we can get your business running smoother, smarter, and more profitably.
I'm here to support you
every step of the way.
Running a business is tougher than you thought!
One day, you’re excited about growth. The next, you’re buried in problems you never saw coming. Some days, it feels like there are more questions than answers, and you’re constantly wondering, What should I do next?
I get it. Scaling a business isn’t easy—it’s full of ups and downs, uncertainty, and tough decisions. And when you’re stuck, it’s hard to know where to turn or what steps will actually move you forward.
That’s where I come in.
You don’t have to figure it all out alone. I can help you clear the confusion, create a plan that works, and start running your business with confidence.
Let’s chart the right path together.
Where are you feeling stuck?
Every business hits roadblocks. Maybe you’re overwhelmed by daily operations, struggling to scale, or unsure how to get your team working together. No matter where you’re stuck, you don’t have to stay there.
The JourneyForward™ Coaching Program is your strategic roadmap to help you move forward with clarity and confidence. It focuses on four key areas that drive business success.
Here's What You Get Working With Me
Expert Guidance
01
I bring years of experience and expertise in operations, customer experience, and business management. I offer valuable insights and strategies to help you navigate complex challenges and achieve your goals more efficiently.
Fresh Perspective
02
I offer an outside perspective on your operations & business strategies. I can identify blind spots, uncover hidden opportunities, and offer innovative solutions that you may not have considered.
Accountability
03
You have someone to hold you accountable for implementing changes and achieving results. I help you set actionable goals, track progress, and stay on track even when faced with obstacles.
Customized Solutions
04
As your business coach, I tailor my guidance to your specific needs and goals. I take the time to understand your business, challenges, and objectives, and provide personalized recommendations and strategies that align with your vision.
Faster Progress
05
You can make faster progress toward your goals. I help you streamline processes, overcome obstacles, avoid common pitfalls, and develop skills as a leader, allowing you to achieve results more efficiently.
Grab Your Free Business Growth Toolkit
Ready to supercharge your business growth? Download our Growth Toolkit today and unlock a treasure trove of strategies, tools, and resources designed to propel your business to new heights. Don't miss out on this opportunity to take your business to the next level!
What We'll Do Together
1. Initial Assessment
I work with you and your team to conduct a comprehensive assessment of your current operations, customer experience initiatives, pain points, and goals. Together we will identify key areas for improvement and opportunities for growth.
2. Customized Strategy Development
Collaboratively we will define clear and achievable goals based on your aspirations and priorities. From there, we will develop a customized strategy and action plan tailored to your specific needs and objectives and prioritize initiatives based on their potential impact and feasibility.
3. Implementation Support & Transition Plan
Through regular check-ins, I will provide ongoing support and guidance to help you implement the agreed-upon strategies and initiatives, ensuring progress and KPI review, challenge resolution, and strategy adjustment, while feedback keeps you motivated and on track.
Recognizing that coaching is NOT perpetual, my aim is to equip you with the tools and knowledge for long-term success, providing a playbook and resources to empower independent growth and progress.
Meet Your Coach
Lasandra Barksdale -
"The Customer Kompass"
Hello there! I am the Founder & Principal of Kompass Customer Solutions and ReviewKompass-simplifying online review management.
As a CX & Service Delivery Expert, I have built a reputation for helping service-driven businesses turn customer feedback into real improvements, streamline operations without losing the human touch, and create experiences that keep people coming back. With over 20 years of experience in customer experience, operations, and process improvement, I have helped businesses improve retention, loyalty, and long-term revenue by closing the gap between what they promise and what customers actually experience.
I am is a certified Lean Six Sigma Green Belt, Scrum Product Owner (CSPO), and a member of CXPA. In addition to being a former Senior Business Coach at Amazon and a CX Product Operations Manager at Dropbox, I have worked across Tech, E-commerce, CPG, Media, and Financial Services, advising teams throughout the customer lifecycle. I hold a Bachelor of Science in Mathematics from the University of Memphis and an MBA from Texas A&M University-Corpus Christi.
Currently based in Austin, Texas, I am passionate about travel, insights, community service, and technology, balancing professional excellence with a love for discovery and innovation.
Important Legal Disclaimers: By law, we must clarify that we offer no guarantees regarding your potential earnings or outcomes when using our ideas, information, programs, or strategies. Any results mentioned on our platforms are based on estimates, projections, or past performance and should not be taken as promises of future earnings; they serve as potential examples. The success of our clients, as shown in any marketing materials, may not be typical and your results may vary based on numerous factors. Additionally, Kompass Customer Solutions LLC is not a part of Facebook.com or Facebook, Inc. Nor is it Kompass Customer Solutions LLC endorsed by Facebook, Inc. in any way. Facebook is a trademark of Facebook, Inc.
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